[Shiisa]

Originally Posted by dx4allpro

It is obvious that the forum has lost direction and needs to refocus.

The primary reason why we login to this forum is to keep abreast of developments with DXS because many of us have substantial funds within the system and many of us would like to see DXS develop a successful online economy.

I think that if the DXS element of this forum no longer exists, then I'm inclined to believe that the forum would not survive.

From my perspective, here is where the leadership at the forum has gone desperately wrong in handling the issues surrounding DXS:

The leadership doesn't seem to have defined for themselves a professional intermediary role between DXS and its forum members.

What has happened is that the leadership has moved from the extreme role of being cheer leaders to being high-profile critics of DXS. BIG PROFESSIONAL BLUNDER.

In other words, the leadership didn't ensure that they maintained a neutral professional middle ground that would ensure a balanced perspective between the legitimate concerns of forum members while maintaining personal professional contact with DXS with a view to gathering as much factual information as possible in order to avoid a communications vacuum that would only lead to further speculation and confusion on the part of already unhappy DXUsers.

What needs to be appreciated by the forum leaders is that they don't have to take sides with its members or DXS to be an effective component in directing our focus in positive ways.

You can be constructively critical of DXS while being neutral and professional, and without being sarcastic and making snide remarks that do not add any value whatsoever in trying to move things forward.

If there are particular concerns, simply focus on the issues and make efforts to get answers that add clarity. And if those answers are not forthcoming, then patiently wait to see how things unfold. The leadership should guard against speculation at all costs and set the professional tone.

Instead of cursing DXS, engage them professionally as best you can without the rants and sarcasm.

If the forum leadership were to sit down face-to-face with DXS this very moment, would they engage DXS with insults and sarcasm, or would their approach be measured and professional?

The leadership should make it their highest priority to seek out the facts about issues of concern and feed that information through the forum in a professional manner. And if the forum leaders are not in a position to provide ANY facts, then it's their duty to maintain a sense of balance and clarity. Otherwise, the forum becomes a rudderless ship, as is now the case.

Just a few suggestions:

1) The leadership needs to find ways to make direct contact with DXS and engage them professionally

2) The leadership needs to shift to an intermediary middle ground where their role will entail DXS fact-finding and dissemination

3) Is Platinum membership of any real value based on the current forum climate? Leadership would need to prove that they have access to useful DXS information

4) To make concerns more concrete and real, a list needs to be made of all the areas within the DXSystem that need completion and improvement. Use these concerns to engage DXS more effectively and positively.

5) Great emphasis should be placed on HELPFUL professional communication when discussing DXS issues.

Let's concentrate on the issues. As an example: If the DXGPC needs fixing, let's ask DXS to fix it and keep following up with them until they do.

Let's keep things professional and purposeful. And let's be constructively critical.

- David

I have nothing more to add.... what an EXCELLENT post! Thanks so much, David!!

[Garage Logician]

You entitled your last post as follows:

Originally Posted by dx4allpro

Losing Contact with DXS

Only my view of it but I more feel DXS has chosen to lose contact except in very limited ways. Whether that is good or bad I guess is up to each of us. For me it does not encourage good vibes about them. Again, only my view.

[CuriousGeorge]

There has been a perception almost since our founding as DX4Dummies that we have been in contact with DXS and are an unofficial "mouthpiece" for them. It simply wasn't and is not true.

I know of 3 people that have had extensive contact with DXS. One has "moved on" to the best of my knowledge and the other two occasionally post here. So, it seems to me that a dedicated folder for those in direct contact with DXS may not be a bad idea.

[Succeed2k]

I notice neither Jan or Charles responded to my post further up. As this thread is talking about reasons why people are upset with DXS among other things, I really do think it's very apprropriate in here...

http://www.4allaccounts.com/4allacco...tml#post326719

[Shiisa]

Sam... that link took me nowhere... so I searched for the post that you probably wanted a response to...

and no, I'm not willing to ask DXS to transfer those funds to you... haven't asked them to do that for me either... if you want it, ask for it... I have no control over what they do.

[Succeed2k]

I didn't actually expect you to.

My point is that you expect people to not post negatively, when it's a known fact that there are people who took in THOUSANDS of dollars in DXG in exchange for real products because DXS stated very clearly that they would be OutXchangable as real cash.

DXS then went and reduced all the funds to the point where most are either gone, or are not DXG-C.

I know people don't care to hear this, but too bad. That is simply disgusting business practice by DXS, no matter how you look at it.

Being positive is very hard when DXS have essentially stolen thousands of dollars from people.

[abconnect]

Originally Posted by Succeed2k

I'm curious...

Jan / Charles, we want DXS to succeed as much as the next person, but there are things about DXS that are simply not right.

I wonder, could you (either of you) do us a favour? This forum (and related businesses) took in THOUSANDS of dollars (and we're not talking about 1 or 2 thousand either) of DXG under the good faith that they would be usable and outxchangeable as valid cash funds. Most of those have been reduced due to the changes DXS made.

Could either of you ask DXS to transfer the equiv. funds in real cash to us so that we may get the funds we were promised by DXS?

For the record.. no, this isn't meant to be sarcastic. It's also not meant to be snide. I'm very deadly serious. As you can see, some people have a very valid reason for being pissed off with DXS.

Sam,

O.K. I will take you at your word that you are being serious here and I will answer you in the same spirit.

One thing that GDT has never done with me is talk about or divulge any information about a personal or business account with me. I do not even know how many accounts there are within DXS.

I think you are talking about the DXS account that 4AA has? If so has the account holder contacted GDT about this question? I would hope so and that is the only answer that counts.

Charles

Originally Posted by Succeed2k

I didn't actually expect you to.

My point is that you expect people to not post negatively, when it's a known fact that there are people who took in THOUSANDS of dollars in DXG in exchange for real products because DXS stated very clearly that they would be OutXchangable as real cash.

DXS then went and reduced all the funds to the point where most are either gone, or are not DXG-C.

I know people don't care to hear this, but too bad. That is simply disgusting business practice by DXS, no matter how you look at it.

Being positive is very hard when DXS have essentially stolen thousands of dollars from people.

Sigh...

First you say, "For the record.. no, this isn't meant to be sarcastic. It's also not meant to be snide. I'm very deadly serious." Then you said to Jan, "I didn't actually expect you to. (answer)" I find it difficult to communicate with you because you seem to enjoy pulling people into a trap, for lack of a better word, where you can just take a dig at them.

Charles

[sherri]

OK, since there is no nice way to put this...Ding Ding Ding. Everyone back to their corners. We are all adults here. We just need to agree to disagree. Everyone has the right to feel how they feel about DXS. And believe it or not, we are all on the same side. We WANT DXS to succeed. Now some people say it will. Some people feel it won't and want their money back. Either way, there is no place for feelings/attitudes here. This is supposed to be a teaching portal not a verbal boxing ring. I for one appreciate that DX is communicating with anyone at all. I appreciate the fact that Jan and Charles come here to let us know that DX has spoken to them. Beyond that, my opinion comes into play and so I try to keep it out of my posts. We are all on edge so it is easy to misinterpert words on a page since we can't read the facial expressions or hear the vocal tone in which these words were typed. I know this from experience as my husband and I almost divorced via email during a military deployment because words got taken wrong and things exploded. Fortunately for us, I forwarded his emails to his mom who told us both we were acting like children and to calm down. That was a valuable lesson. I learned to ask for clarification and if he was being serious or sarcastic so knew how to react.
So please, for the sake of 4allaccounts and bridges yet to be burned, take a deep breath, calm down, privately (ie PM) ask for some clarification before assuming facts not in evidence and reacting to something that doesn't exist. And remember that there are people in countries that would like nothing more than the right to disagree and we all need to respect and appreciate the fact that we have that right.

Please just take this into account the next time the hackles are raised and we decide to take a verbal punch.

aloha all and Happy Belated Mommies Day to all mommies who have the toughest job in the world for the least amount of money or praise and wouldn't trade it for anything,

sherri